Client Privacy
The law protects the relationship between a client and a counselor. Information cannot be disclosed without the written permission of the client, parent, legal guardian or caregiver. Exceptions include:
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We are required by law to report suspected child, dependant adult or elder abuse to the appropriate authorities immediately.
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If a client is threatening serious bodily harm to another person/s, we must notify the police and inform the intended victim.
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If a client intends to harm himself or herself, we will make every effort to enlist their cooperation in insuring their safety. If they do not cooperate, we will take further measures without their permission that are provided to us by law in order to ensure their safety.
Client Rights
Policy:
Family First Support Center respects the dignity and rights of all individuals receiving services in this organization's operated or contracted programs. Every consumer has the right to express any concern related to the provision of services to the most appropriate person(s) who can assist in resolving the concern. Family First Support Center assures that any concern(s) will be addressed in a timely and objective manner.
Procedure:
Clients or employees that desire to lodge a complaint may complete the FFSC Client/Employee Grievance/Complaint Form and submit it to the compliance Quality Manager, Compliance Officer. If the employee chooses to override this process, s/he has the right to contact any of the agencies listed below to file a complaint allegation.
1. Each consumer/provider has the right to contact the following:
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Family First Support Center (919) 635-3344 |
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Eastpointe Local Management Entity (LME) (800) 513-4002 |
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Division of MH/DD/SAS: contactdmh@ncmail.net |
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DMH Advocacy and Customer Service (919) 715-3197 |
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Division of Health Services Regulation: (800) 624-3004 |
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Division of Social Services: (919) 733-3818 |
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Care Line: (800) 662-7030 |
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Governor’s Advocacy Council for Persons with Disabilities: (877) 237-4210 |
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2. Consumers/providers will be encouraged to communicate with Family First Support Center to allow for resolution of the
complaints/issues between the consumer/provider and provider and/or consumer/provider and the LME.
3. Consumers have the right to identify a consumer advocate to represent them in any complaint if they feel they need assistance.
4. The identity of the complainant will be safeguarded at all times to protect their identity and safeguard from any harassment or retaliation.
5. Any staff person, consumer, or other complainant identified in the complaint will be safeguarded from harassment and retaliation.
6. If it appears that the complaint involves issues beyond the scope of Family First Support Center Compliance Officer, the Quality Manager will assist in determining further action.
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